Import Transportation Agent
Core
Ensure timely and accurate movement of freight and information, providing exceptional customer service within the Import Department.
Role type
Import Transportation Agent
Builds
International shipments and client/vendor billing processes
Domain
Logistics / Import Transportation
Required skills
Data entry, Document management, Billing, Customer service, Communication, Compliance, Process improvement, SOP management, KPI tracking, Overseas communication
Preferred skills
Operations knowledge, Industry knowledge, Analytical skills, Computer skills (Excel, Word)
Responsibilities
Track and trace ocean shipments, Send arrival notices to customers, Manage client and vendor billing, Interact with customers to arrange international shipments, Maintain relationships with suppliers (carriers, trucking companies), Ensure compliance with government regulations, Update standard operating procedures (SOPs), Meet KPI standards
Seniority
Entry-level to Mid-level, Individual Contributor