Support Client – Réseaux (H/F)
Core
Support client network incidents for retail and distribution clients using Vusion solutions, diagnosing connectivity, TCP/IP, LAN/WAN, VPN, and Wi-Fi issues.
Role type
Senior IC Network Support Engineer
Builds
Network diagnostics and incident resolution for client environments
Domain
Retail technology / Network Engineering
Deliverable
client delivery
Required skills
Network architecture and protocols (TCP/IP, VLAN, VPN, Wi-Fi), Cloud environments (Azure, AWS, GCP), Network analysis tools (Wireshark, Nmap), Log and metrics analysis (Azure Monitor, Azure Log Analytics), Root cause analysis (RCA)
Preferred skills
AI and automation tools development, IoT troubleshooting, API troubleshooting
Technologies
Wireshark, Nmap, Azure Monitor, Azure Log Analytics
Responsibilities
Analyze, diagnose, and resolve complex network incidents affecting client solutions; Use monitoring and analysis tools to detect and localize anomalies; Analyze cloud logs and metrics to optimize network performance; Conduct root cause analysis and write detailed incident reports; Collaborate with Product and R&D teams on complex issues; Maintain technical knowledge base and documentation; Train internal teams on diagnostic best practices
Seniority
Mid-level, hands-on IC
