Senior Information Security Analyst
Core
Manage service delivery, onboarding, and performance metrics for internal security services, acting as the Single Point of Contact (SPOC) to ensure customer satisfaction and compliance.
Role type
Senior Information Security Analyst (Service Delivery Management)
Builds
Security service delivery processes, onboarding programs, and compliance dashboards
Domain
Information Security / IT Service Management
Deliverable
dashboards & analysis
Required skills
IT service delivery management, security service onboarding, SLA/KPI reporting, stakeholder management, security frameworks (ISO 27001, GDPR, HIPAA), cloud security (AWS, Azure, GCP)
Preferred skills
ITIL Foundation, CompTIA Security+, CISM
Technologies
SIEM, ITSM tools, AWS, Azure, GCP
Responsibilities
Run Service Delivery and ITSM processes, manage security service onboarding programs, conduct security service review sessions, report SLA and KPI metrics, coordinate work with security partners, maintain security documentation, produce monthly service reviews.
Seniority
Senior, hands-on IC
