Assistant Manager- Front Office
Core
Oversee day-to-day front office operations, supervise team members, and ensure smooth hotel operations in the absence of senior management while resolving guest complaints.
Role type
Assistant Manager, Front Office
Builds
Guest check-in/check-out processes, emergency response coordination, team supervision
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Opera/Opera Cloud proficiency, leadership, conflict resolution, emergency response coordination, cross-departmental communication, flexible problem-solving
Preferred skills
Responsible Service of Alcohol certification, First Aid training
Technologies
Opera Cloud, Microsoft Outlook, Microsoft Office
Responsibilities
Supervise and monitor front office team members, resolve guest complaints and challenges, coordinate emergency situations, assist with check-in and check-out processes
Seniority
Mid-level management, hands-on operational support