Customer Service Rep (07110)
Core
Handle customer inquiries, process orders, returns, and exchanges while resolving complaints and documenting interactions in a CRM system.
Role type
Customer Service Representative
Builds
Customer support and order management for a Domino's franchise
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Communication, problem-solving, CRM software, multitasking, math, attention to detail
Responsibilities
Decode and respond to customer inquiries, resolve complaints, process orders and returns, document interactions in CRM, escalate tricky issues to management, contribute ideas to service playbooks, meet performance goals