Customer Support Engineer
Core
Provide technical support, repairs, and maintenance for Anton Paar QuantaTec analytical laboratory instruments to sales subsidiaries, partners, and customers.
Role type
Senior IC Customer Support Engineer (Scientific Instrumentation)
Builds
Repairs and maintains analytical laboratory instruments; delivers training and documentation for service teams.
Domain
Scientific instrumentation / Laboratory equipment
Deliverable
physical/clinical work
Required skills
Technical troubleshooting, repair and maintenance of analytical instruments, customer communication, travel management, documentation creation, calibration management, spare parts logistics
Preferred skills
Master's degree in Engineering, proficiency in scientific instrumentation, Six Sigma methodologies
Technologies
Analytical laboratory instruments, service management systems, product knowledge databases
Responsibilities
Address technical inquiries from internal and external customers; monitor support tickets; organize and deliver training sessions for service engineers; collaborate on service manuals and instructional videos; assist with installations and maintenance at customer locations; manage repair and returned goods processing; maintain calibration of instruments; prepare documentation for serial production approval.