Department Supervisor - Valley Hills Mall
Core
Support sales and profit goals by delivering the best customer experience in the department and overall store, ensuring visual and commercial curation according to global guidelines.
Role type
Department Supervisor (Retail)
Builds
Customer experience, sales performance, and operational standards for H&M stores
Domain
Retail / Fashion
Deliverable
product features
Required skills
Customer service, sales promotion, team leadership, visual merchandising, inventory management, operational compliance, trend awareness, data analysis
Preferred skills
Ambition, effective communication, analytical problem-solving, motivation
Technologies
Instore Care App, Click & Collect, Smart Store
Responsibilities
Support total OMNI customer experience and visual/commercial curation; represent the brand positively during customer interactions; ensure customer service and active product promotion in all store areas; manage fitting room and checkout routines; handle admin routines for people and operations; maintain clean sales floor and back-of-house areas; secure stock levels and provide input on allocation; oversee garment cycle and fitting room routines; maintain price signs and global/local strategies; update BOH areas; handle store opening and closing.
Seniority
Individual Contributor, supervisory level
