Freelance Oracle PPM Functional Support (m/w/d)
Core
Senior functional and techno-functional expert providing near-shore support for Oracle Fusion Project Portfolio Management (PPM) and connected applications to business users across the Americas.
Role type
Senior IC functional support specialist (Oracle PPM)
Builds
Service continuity for Oracle ERP PPM domain within a follow-the-sun operating model
Domain
Enterprise Resource Planning (ERP) / Project Portfolio Management
Deliverable
client delivery
Required skills
Oracle Fusion PPM expertise, functional analysis, incident management, root cause analysis, workaround definition, escalation coordination, integration knowledge, reporting tools, regression testing
Preferred skills
Spanish language, French language
Technologies
Oracle Fusion PPM, ServiceNow, ITSM tools, middleware, CRM
Responsibilities
Own complex and business-critical incidents impacting project delivery, costing, billing, contracts, controls, or reporting; perform advanced functional analysis and coordinate permanent resolutions; guide L1/L2 support teams and business key users; maintain ticket management and user communication; contribute to release validation, hypercare, and knowledge articles.
Seniority
Senior, hands-on IC