Freelance Oracle OTM Functional Support (m/w/d)
Core
Provide expert functional and techno-functional support for Oracle Transportation Management (OTM) and related logistics integrations for Americas business users.
Role type
Senior L2/L3 functional support specialist (Oracle OTM)
Builds
Support service continuity for transportation planning, shipment execution, rates, routing, tendering, and freight settlement processes.
Domain
Logistics and Transportation Management
Deliverable
client delivery
Required skills
Oracle Transportation Management (OTM), incident management, root-cause analysis, integration troubleshooting, knowledge management, regression testing
Preferred skills
Oracle ERP integration, freight settlement processes, ITSM tools, Spanish language
Technologies
Oracle Transportation Management, Oracle ERP, middleware, carrier systems
Responsibilities
Analyze and troubleshoot complex OTM incidents across configuration, master data, and business rules; define workarounds and coordinate escalations; review interface failures and data inconsistencies; maintain incident documentation and knowledge articles; guide L1/L2 support teams and business key users.
Seniority
Senior, hands-on IC
