Head of Rooms
Core
Manage housekeeping, maintenance, and front office teams to ensure guest satisfaction and exceed expectations.
Role type
Senior operational leader (Head of Rooms)
Builds
Guest experiences across housekeeping, maintenance, and front office operations
Domain
Hospitality (Hotel)
Required skills
P&L management, team leadership, process improvement, quality evaluation, project management, health and safety compliance, payroll and people documentation, strategic planning, operational detail management
Preferred skills
Micros Fidelio Opera, KnowCross, commercial acumen, crisis management
Technologies
Micros Fidelio Opera, KnowCross
Responsibilities
Manage housekeeping, maintenance, and front office teams; own rooms P&L and budget planning; ensure adherence to standard operating procedures; coach and develop staff; proactively identify process improvements; manage health and safety procedures; lead crisis and fire teams
Seniority
Senior, hands-on IC