Head of Software Customer Support Projects
Core
Lead a portfolio of medium-sized software customer support projects for mission-critical baggage handling and parcel sorting systems in airports and logistics centers.
Role type
Senior leadership portfolio manager (software customer support)
Builds
Maintenance and support of legacy software products and delivery of customer support projects for automated baggage and parcel systems
Domain
Intralogistics / Airport baggage handling / Parcel sorting
Required skills
Portfolio management, budget management, application management, product lifecycle management, leadership of leaders, stakeholder management, project risk management, corrective action planning
Preferred skills
Scrum, CMMI, ITIL, PMI, IPMA, Prince2 certifications
Technologies
Scrum, CMMI, ITIL
Responsibilities
Set direction for the software department, manage up to 50 projects, coach project managers, coordinate with other Group Companies, attend customer/partner/supplier meetings, monitor project progress, facilitate cross-division collaboration
Seniority
Senior, leadership of leaders
