Help Desk Specialist - Intune
Core
L3 Workplace Specialist responsible for engineering, standardizing, and managing enterprise endpoint devices and digital workplace solutions.
Role type
Senior IC endpoint management engineer
Builds
Managed device fleets, virtual desktop environments, and secure access policies for enterprise users
Domain
IT Operations / Endpoint Security / Digital Workplace
Required skills
Microsoft Intune, Endpoint Manager, Windows 10/11, macOS, iOS, Android, Azure Virtual Desktop, Windows 365, Microsoft Entra ID, Microsoft Defender for Endpoint, device imaging, software packaging, deployment, Apple Business Manager, complex troubleshooting, self-service solution implementation
Preferred skills
Microsoft 365 Certified: Endpoint Administrator, Apple device management certifications, ITIL, experience in regulated enterprise environments
Technologies
Microsoft Intune, Endpoint Manager, Azure Virtual Desktop, Windows 365, Microsoft Entra ID, Microsoft Defender for Endpoint, Apple Business Manager
Responsibilities
Design, configure, and manage endpoint management solutions; manage device lifecycle including imaging and deployment; support Azure Virtual Desktop and Windows 365 environments; configure security baselines and manage authentication issues; define technical standards and automate processes; resolve complex L3 issues; produce technical documentation and support VIP users
Seniority
Senior, hands-on IC
