Forward Deployed Engineering - Build Manager
Core
Partner with strategic customers to build and deliver intelligent, scalable AI solutions that solve mission-critical challenges, transforming one-off wins into reusable patterns for the Now Platform.
Role type
Senior IC Build Manager (AI/ML)
Builds
Intelligent, scalable AI-native solutions for enterprise customers
Domain
Enterprise Software / Artificial Intelligence
Deliverable
production ML models
Required skills
Project/program management, SDLC and release management, AI solution deployment, AI governance and compliance, Risk management, Stakeholder management, Process improvement, Automation, Cross-functional collaboration, Strategic planning
Preferred skills
AI/ML software engineering program management, Predictive metrics, Change management, Conflict resolution, Team building, AI integration strategy
Technologies
ServiceNow Now Platform, AI/ML frameworks, Cloud-based SaaS tools
Responsibilities
Manage customer relationships and act as the first point of contact for AI builds; Drive large-scale, cross-functional AI software development on condensed timelines; Organize complex problems into prioritized milestones and success criteria; Anticipate and remove obstacles in AI/ML deployment; Manage risks, dependencies, and AI release requirements; Drive process improvements and automation; Coordinate daily delivery activities and create transparency through reports and dashboards.
Seniority
Senior, hands-on IC
