Operations Manager – Integration and Delivery Tools Platform
Core
Own the operational stability of the Integration and Delivery Tools platform, acting as the escalation point for platform-level incidents and driving resilience across squads.
Role type
Senior IC SRE / Platform Operations Manager
Builds
Integration and Delivery Tools platform for business-critical journeys
Domain
Cloud infrastructure, SRE, and platform operations
Required skills
SRE principles (SLOs, SLAs, error budgets), incident and problem management, monitoring and observability (Datadog), cloud capacity planning, FinOps, performance and resilience testing, operational process design
Preferred skills
Integration platforms (MuleSoft, Apigee), CI/CD pipelines, chaos engineering, scripting and automation
Technologies
Datadog, MuleSoft, Apigee
Responsibilities
Design and run oncall/live-support models, lead major incident calls and post-incident reviews, audit and improve monitoring/observability, define and track SLAs/SLOs/KPIs, plan disaster recovery and resilience exercises, drive performance testing and quality gates, plan cloud capacity and cost optimization, coordinate squads/vendors during escalations, coach squads on operations assurance
Seniority
Senior, hands-on IC with team coordination
