Oracle Cloud Support Consultant
Core
Provide day-to-day application support, requirements gathering, and documentation for Oracle Cloud ERP implementations and upgrades for a variety of clients.
Role type
Oracle Cloud Functional Support Consultant
Builds
Client support for Oracle Cloud Financials, Procurement, and HCM modules
Domain
Enterprise Resource Planning (ERP), Cloud Computing
Required skills
Oracle Cloud implementations, Oracle Cloud upgrades, General Ledger, Subledger Accounting, Payables, Receivables, HCM, ITIL process knowledge, defect tracking systems, business requirements translation
Preferred skills
Smart View reports, Functional and Technical problem investigation, Oracle Cloud Financials/Procurement/HCM Certification
Technologies
Oracle Cloud, Smart View
Responsibilities
Provide day to day application support for a variety of clients; Requirements gathering and documentation for business changes; Liaise directly with clients to ensure all requests for change are properly designed, assessed, prioritized, and managed; Assist with transitioning clients into support post Cloud implementation projects; Identifying persistent problems and work with key stakeholders to address the root causes; Providing end user application and functionality training; Support all aspects of Cloud Quarterly Releases from Impact Assessment through testing and defect support; Creating test plans and coordinating testing with the different stakeholders; Assist with risk management and change management on projects.
Seniority
Junior to Mid-level, hands-on IC