Developer Support Specialist
Core
First point of contact for developers needing help with DevOps services, build processes, and pipelines to support AAA game development.
Role type
Developer Support Specialist (DevOps focus)
Builds
DevOps services, build pipelines, and developer tools for game development teams
Domain
Game development / DevOps
Required skills
DevOps practices, CI/CD pipelines, cloud services, ticketing systems, knowledge bases, version control (Perforce/Git), build/deployment pipelines, troubleshooting, technical documentation, training delivery, user feedback analysis
Preferred skills
Game development industry experience, Unreal Engine ecosystem, Perforce Helix Core, scripting (Python/PowerShell), monitoring/observability (Grafana/Kibana), Jira/Confluence, distributed system debugging, cross-platform environments (Windows/Linux/macOS)
Responsibilities
Resolve day-to-day technical issues independently and escalate complex problems, create and maintain documentation, conduct onboarding and training sessions, deliver structured reporting on live service problems, collect and analyze user feedback, provide proactive guidance to development teams
Seniority
Mid-level (3+ years experience)