Cluster Sustainability Manager
Core
Acts as the 'Voice of the Guest', 'Brand Ambassador', and 'Sustainability Leader' to drive guest satisfaction, brand compliance, and environmental targets across hotel operations.
Role type
Cluster Sustainability Manager (Operations)
Builds
Hotel operations aligned with brand standards and sustainability goals
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Reputation management, Brand compliance auditing, Sustainability program implementation, Cross-departmental coordination, Data analysis, Stakeholder communication
Preferred skills
Eco-certification management, Social media communication, Quality meeting facilitation
Responsibilities
Analyze reputation scores (RPS) and drive improvement plans; Conduct monthly brand compliance audits and manage LQA preparations; Manage eco-certification audits and CSR data analysis; Coordinate internal and external communications on sustainability targets.