Forward Deployed Solution Engineer – Applied AI FDE
Core
Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and front-end UI for enterprise customers.
Role type
Senior Forward Deployed Solution Engineer (Applied AI)
Builds
Production-grade GenAI solutions and reusable AI-native assets (libraries, prompts, scaffolds) for the Now Platform.
Domain
Enterprise SaaS / Generative AI / Cloud Infrastructure
Deliverable
production ML models
Required skills
System architecture, Full-stack engineering (Python, Node.js, Java, React, Angular), API design (REST/GraphQL), LLM tooling (LangChain, Semantic Kernel), Vector search, DevOps (AWS/Azure/GCP, CI/CD, containers), Distributed systems debugging, Product sensibility
Preferred skills
SaaS platform integration (ServiceNow/Salesforce), Secure enterprise deployments, Dev experience tooling contributions
Technologies
Python, Node.js, Java, React, Angular, LangChain, Semantic Kernel, REST, GraphQL, AWS, Azure, GCP
Responsibilities
Design and implement AI-powered workflows in live customer environments; Codify reusable assets to accelerate future engagements; Integrate with legacy systems and navigate ambiguity; Influence platform strategy through field-tested insights
Seniority
Senior, hands-on IC with customer-facing focus
