Principal AI Forward Deployed Engineer
Core
Lead architect for forward-deployed agentic AI solutions, working directly with customers to design, deploy, and verify autonomous agent systems on the ServiceNow platform for CRM & Industry workflows.
Role type
Principal, hands-on IC with strategic leadership
Builds
Agentic AI solutions (agent workflows, tool integrations, guardrails) deployed into customer production environments
Domain
Enterprise Software / CRM & Industry / Agentic AI
Deliverable
production ML models
Required skills
Agentic AI system design, LLM behavior verification, ServiceNow platform architecture, end-to-end solution integration, security and reliability engineering, technical strategy definition, customer-facing solution delivery, senior engineering mentorship
Preferred skills
ServiceNow CRM & Industry domain knowledge, advanced degrees, relevant AI certifications
Technologies
ServiceNow platform, LLMs, autonomous agent frameworks
Responsibilities
Analyze customer use cases and translate them into scoped agentic AI solutions; Architect agent workflows, tool integrations, and guardrails on the ServiceNow platform; Deploy solutions into production and validate behavior against customer intent; Define multi-engagement technical standards and reusable deployment patterns; Serve as trusted technical advisor to customer executives; Verify quality, security, and reliability of deployed agents; Lead technical direction and mentorship for the FDE group; Feed field learnings back into product engineering
Seniority
Principal, hands-on IC with strategic leadership
