Representative, Guest Services
Core
Respond to incoming calls and emails to resolve guest issues, process parking reservations and payments, and ensure compliance with company policies.
Role type
Guest Services Representative (Call Center)
Builds
Guest service interactions and transaction processing for travel center visitors
Domain
Retail / Transportation / Fuel
Deliverable
client delivery
Required skills
Call handling, email management, payment processing, policy knowledge, problem solving, conflict resolution, Microsoft Office
Preferred skills
Retail operations experience, Spanish language, empathy, adaptability
Technologies
Company guest service software, Microsoft Office