In Room Dining Order Taker
Core
Handle In-Room Dining orders via phone, coordinate with kitchen and service teams, and ensure accurate order processing for hotel guests.
Role type
In-Room Dining Order Taker
Builds
Food and beverage delivery service for hotel guests
Domain
Hospitality / Luxury Resort
Deliverable
product features
Required skills
Telephone etiquette, POS system operation, order coordination, upselling, guest complaint handling, food safety compliance, menu knowledge, multitasking, problem-solving
Preferred skills
4-5 star hotel experience, additional languages, hospitality degree/diploma
Technologies
POS systems
Responsibilities
Answer In-Room Dining calls and take orders accurately, input orders into POS and manage checks, coordinate with kitchen and service staff for timely delivery, handle guest concerns and complaints professionally, maintain station cleanliness and organization, adhere to HACCP and food safety standards
Seniority
Entry-level to Junior, hands-on IC