Guest Relations Lead (Full-Time) - Eataly Yorkville
Core
Liaison between staff and management ensuring the front-end department is fully functional, delegating, motivating, training, and mentoring cashiers.
Role type
Front-End Lead (Retail Supervisor)
Builds
Cashier operations and guest experience at an artisanal Italian food and beverage marketplace
Domain
Retail / Hospitality
Required skills
supervising cashier teams, handling monetary transactions accurately, performing advanced cashiering duties, approving voids and returns, processing cash and credit transactions, preparing cash deposits, monitoring currency orders, maintaining safe counts, operating cash recycling machines, ordering inventory, investigating and resolving guest incidents
Preferred skills
Bachelor's Degree, Smart Serve certification, 1+ year of supervisory experience in retail
Technologies
Microsoft Office, e-mail
Responsibilities
Delegates to, motivates, trains and mentors Front End Cashiers; Handles monetary transactions and performs advanced cashiering duties; Assists in supervising the Front-End team; Approves voids, employee discounts, returns and exchanges; Processes and settles daily cash and credit transactions; Processes and prepares shipment of daily cash deposits; Documents and communicates overages, shortages, sales data and technical or price discrepancies; Processes and monitors currency orders; Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine; Orders and monitors inventory of supplies; Documents, investigates, escalates and resolves employee or guest incidents
Seniority
Entry-level to Mid-level, hands-on IC
