Engagement Specialist - Outreach - WeCARE (100207)
Core
Conducts outreach to customers referred by HRA for the WeCARE program to schedule clinical assessments, maintain engagement, and assist with employment preparation.
Role type
Engagement Specialist (Outreach)
Builds
Customer engagement and clinical assessment processes for the WeCARE program
Domain
Social services / Vocational Rehabilitation
Deliverable
client delivery
Required skills
customer service, program compliance, document collection, scheduling, report generation, file management, workshop coordination, resume development assistance
Preferred skills
motivational interviewing, care management techniques, bilingual/multilingual capabilities, TANF program experience
Technologies
electronic case management systems, resource room technology
Responsibilities
Conduct outreach to schedule clinical assessments and maintain program engagement; review medical documentation and assist customers in collecting required files; explain program processes and benefits; assess need for accommodations; coordinate scheduling with physicians and clinicians; generate real-time reports on program inputs and throughputs; maintain customer files and coordinate quality assurance reviews; support care managers with calendar management; organize and prepare customer workshops; assist customers with resume development and job application skills.
Seniority
Mid-level, hands-on IC