Agent - Ocean Export Customer Service
Core
Manage ocean export freight processes, ensuring timely shipment movement, data entry, and customer service for international trade clients.
Role type
Ocean Export Customer Service Agent
Builds
Ocean freight shipments and customs documentation
Domain
Logistics / Ocean Freight
Deliverable
product features
Required skills
Freight process management, Data entry, Shipment tracking, Vendor relationship management, Customs documentation handling, Client invoicing, Rates analysis, Regulatory compliance
Preferred skills
Transportation documentation knowledge, MS Office proficiency
Responsibilities
Ensure smooth and timely freight process flow, Track and trace shipments, Ensure accurate and timely client invoicing, Interact with customers to arrange shipments, Build and maintain relationships with ocean carriers and trucking companies, Obtain updated rates and sailing schedules from carriers, Respond to requests for proposals and quotations, Perform rates analysis for service contracts, Meet compliance with internal and external regulations