ES - Recepcionista
Core
Front desk receptionist handling guest check-in/out, reservations, payments, and conflict resolution.
Role type
Front desk receptionist
Builds
Guest check-in/out processes, reservation management, loyalty program operations
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Guest service, conflict mediation, reservation management, payment processing, loyalty program operations, shift handover, system data entry, environmental compliance, cross-functional collaboration
Preferred skills
Opera PMS experience, English fluency, Hospitality/Tourism degree
Responsibilities
Greet guests and provide information, process check-in/out and payments, manage reservations and loyalty programs, mediate guest conflicts, maintain accurate records, adhere to environmental guidelines, support other departments as needed
Seniority
Entry-level to Junior, hands-on IC