Front Office Supervisor
Core
Oversee daily front desk operations, lead and motivate a team of Front Desk Agents, and ensure exceptional guest service at a hotel.
Role type
Front Office Supervisor
Builds
Guest check-in/check-out processes, reservation processing, and billing operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, guest relations, operational management, cash handling, PMS proficiency, conflict resolution, cross-departmental collaboration
Preferred skills
Hospitality management certification, Accor brand standards knowledge, multilingual capabilities
Responsibilities
Supervise, train, and motivate front desk agents; handle guest inquiries and complaints; manage room inventory and billing; liaise with housekeeping, F&B, and maintenance departments; maintain front desk area standards.
Seniority
Individual Contributor, supervisory level