CHEF DE SECTEUR CAISSE(H/F)
Core
Oversees the cash register and customer service sector, managing a team of approximately 20 cashiers, handling customer inquiries and complaints, and ensuring operational standards in the retail environment.
Role type
Senior retail operations manager (cash register sector)
Builds
Customer service experience, operational efficiency, and team performance in a retail setting
Domain
Retail / Grocery / Food distribution
Deliverable
product features
Required skills
Team leadership, customer service, conflict resolution, operational management, cash handling, inventory management, promotional event management, telephone handling, billing/invoicing, compliance monitoring
Preferred skills
Autonomy, reactivity, listening skills, rigor, discretion
Technologies
Self-service machines, loyalty tools, standard telephone system
Responsibilities
Manage expectations of customers, ensure sufficient number of cashiers to meet workload, handle customer complaints and escalate to management, answer customer inquiries about promotions, product availability, and store services, manage cash registers and cash collection when necessary, ensure proper use of loyalty tools by cashiers, inform and guide customers through self-service paths, ensure display of advertising and information in the cash sector, ensure proper functioning of self-service machines, welcome external visitors (sales reps, candidates), handle the store telephone standard, process specific customer orders, issue invoices upon request, complete warranty documents for sold equipment, animate promotional operations for the cash team, propose and implement events in the cash sector
Seniority
Senior, hands-on IC