Front Office / Guest Experience
Core
Front office professional serving as the face of the hotel, managing guest arrivals, departures, and inquiries to ensure exceptional service.
Role type
Front Office Agent
Builds
Guest check-in/check-out processes, room readiness coordination, and local information services
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, Property Management Systems (Opera), multilingual communication (English, Japanese, Mandarin), numerical aptitude, problem resolution
Preferred skills
Reservations experience, detail-oriented, ability to work flexible schedules
Technologies
Property Management Systems (Opera)
Responsibilities
Welcome and greet guests, process check-ins and check-outs, respond to guest inquiries, coordinate with housekeeping and maintenance, resolve guest issues, maintain guest records
Seniority
Individual Contributor