Account Director
Core
Provide full oversight of custodial services and leadership of staff for facility management and janitorial contracts, ensuring operational excellence, health and safety, and client satisfaction.
Role type
Senior Account Director (Facility Management/Janitorial)
Builds
Custodial and facilities service contracts for commercial and public sector clients
Domain
Facility Management / Janitorial Services (via careerplan.io/jobs/744000152693935-account-director-at-dexterra)
Deliverable
client delivery
Required skills
Strategic leadership, P&L management, team recruitment and development, labor relations, operational auditing, contract management, health and safety compliance, financial forecasting
Preferred skills
Unionized account management, government/public sector experience, mobile technology proficiency
Responsibilities
Develop operational strategies for service excellence and revenue growth; recruit, train, and manage site managers and frontline employees; maintain client relationships and support contract renewals; manage budgets and forecast financial performance; conduct site inspections and quality audits; ensure compliance with health, safety, and environmental standards