JEFE/A DE PROYECTO/ SERVICE MANAGER DE MONITORIZACION/OBSERVABILIDAD
Core
Lead monitoring and observability services for top-tier clients, ensuring service delivery and coordinating specialized technical teams.
Role type
Senior Service Manager / Project Manager (Observability)
Builds
Production monitoring and observability services for enterprise clients
Domain
IT Services / Observability / Cloud Infrastructure
Deliverable
client delivery
Required skills
Service management, team coordination, incident backlog management, SLA/KPI compliance, executive reporting, stakeholder management, process improvement, risk management, project planning
Preferred skills
BMC HELIX Operations Management, Elastic, Linux/Windows systems, Kubernetes, public cloud (Azure/AWS/GCP), SQL/NoSQL databases, ITIL v4, PMP/PRINCE2, Agile/Scrum
Technologies
BMC HELIX Operations Management, Elastic, Linux, Windows, Kubernetes, Azure, AWS, Google Cloud, SQL, NoSQL
Responsibilities
Supervise daily service operations and ensure SLA compliance; Manage and prioritize incident backlogs and escalations; Act as primary client contact and present executive/operational reports; Coordinate technical teams and track performance; Drive automation and continuous service improvement initiatives.
Seniority
Senior, hands-on IC with team leadership
