Operational Excellence Manager
Core
Lead complex cross-functional improvement initiatives and provide hands-on operational excellence consultancy to business teams to improve efficiency, customer outcomes, and process performance.
Role type
Senior IC Operational Excellence Manager (Lean Six Sigma Black Belt)
Builds
Measurable and sustainable operational improvements, automation workflows, and continuous improvement capability within business teams.
Domain
Operational Excellence / Business Transformation / Process Improvement
Required skills
Lean Six Sigma Black Belt expertise, DMAIC project leadership, data analysis, stakeholder collaboration, process mapping, value stream analysis, root cause analysis, hypothesis testing, capability analysis, solution design, business case development, cross-functional team leadership, coaching and mentoring, automation and digital improvement identification.
Preferred skills
Experience with RPA, workflow optimization, process mining, low-code solutions, and AI-enabled improvements.
Technologies
Lean Six Sigma methodologies, process mapping tools, value stream analysis tools, root cause analysis frameworks, hypothesis testing tools, capability analysis tools, solution design frameworks, RPA platforms, process mining tools, low-code platforms, AI tools.
Responsibilities
Partner with business teams to identify, assess, and prioritize improvement opportunities; Develop a pipeline of Lean Six Sigma initiatives from rapid improvement to complex Black Belt projects; Lead complex projects through define, measure, analyse, improve, and control phases; Analyse process, customer, and performance data to identify root causes and support fact-based decisions; Facilitate workshops and apply methods such as process mapping, value stream analysis, and solution design; Develop business cases and implementation plans while tracking milestones and risks; Matrix-lead cross-functional teams and influence stakeholders from operational management to Director level; Identify and shape automation, workflow, process mining, low-code, and AI-enabled improvement opportunities; Define process measures, controls, and handover arrangements to ensure improvements are embedded and sustained; Coach Yellow Belts, Green Belts, and project teams through delivery and accreditation; Deliver or support Lean Six Sigma learning, practical workshops, and improvement capability activity; Contribute to the improvement of operational excellence methods, templates, training materials, and communities of practice; Ensure delivery considers customer impact, operational risk, controls, compliance, data privacy, and audit readiness.
Seniority
Senior, hands-on IC