SSC Country Manager
Core
Lead the Shared Services Centre (SSC) as the senior operational owner, overseeing HR, Finance, Procurement, Legal, and Facilities to ensure service delivery, efficiency, and transformation.
Role type
Senior IC SSC Country Manager
Builds
Shared services operations and support functions for the business
Domain
Business Process Outsourcing (BPO) / Shared Services
Required skills
SSC/BPO operations leadership, organizational design, service level agreements, operational excellence, process standardization, transformation, automation, governance, risk management, budget management, KPI monitoring
Preferred skills
Business growth, service expansion, scaling operational capabilities
Technologies
N/A
Responsibilities
Translate group strategy into operational plans and measurable outcomes; assess organizational gaps and implement structural changes; oversee day-to-day operations of support functions; drive transformation through standardization and automation; monitor KPIs and ensure compliance; manage stakeholder relationships across local and group levels
Seniority
Senior, hands-on IC