Customer Experience Business Analyst - Fix Term Contract 1 Year
Core
Business Analyst leveraging AI and automation to identify requirements, design processes, and improve customer experiences for complex data and pricing platforms.
Role type
Senior IC Business Analyst (AI-enabled)
Builds
User stories, process flows, acceptance criteria, and lightweight prototypes for data and pricing services
Domain
Commodities, agriculture, metals, mining, and energy markets (Price Reporting)
Deliverable
production ML models
Required skills
Business analysis, requirements gathering, process mapping, user story creation, backlog management, stakeholder engagement, AI tool usage, prompt design, data analysis, prototyping, Jira/Confluence proficiency
Preferred skills
Experience with automation, low-code platforms, analytics, AI-enabled products, complex data systems, B2B products
Technologies
Jira, Confluence, AI tools, low-code platforms
Responsibilities
Own requirements from discovery through delivery, lead stakeholder engagement to gather requirements, translate business objectives into user stories and process flows, manage backlog quality, facilitate discovery workshops, analyze and improve business processes, define success measures and validate outcomes, identify and resolve requirements risks, use AI tools for daily analysis and documentation, champion practical uses of AI and automation
Seniority
Senior, hands-on IC
