STAGE - Chargé(e) Satisfaction Client Europe H/F
Core
Managing escalated customer requests and ensuring a premium omnichannel experience for clients across digital and retail channels.
Role type
Customer Experience Stage
Builds
Customer service processes and brand reputation
Domain
Fashion retail
Deliverable
client delivery
Required skills
Salesforce, payment platform management, omnichannel process execution, quality auditing, e-reputation management, KPI analysis, cross-functional collaboration
Preferred skills
French and English fluency, agility, autonomy, proactivity, strong interpersonal skills
Responsibilities
Manage escalated customer requests via Salesforce, handle refunds and payment disputes, monitor omnichannel processes, audit service provider quality, respond to customer reviews, analyze KPIs, support second-hand and repair partners
Seniority
Intern
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