Housekeeping Supervisor
Core
Oversee daily housekeeping operations across assigned guestroom floors to ensure exceptional cleanliness, presentation, and guest satisfaction.
Role type
Housekeeping Supervisor
Builds
Clean, well-maintained guest rooms and public areas for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
physical/clinical work
Required skills
Team leadership and mentorship, Quality inspection and standards enforcement, Staff training and development, Inventory management, Cross-departmental coordination, Schedule planning and workload distribution, Performance metrics analysis, Problem-solving, Customer service excellence, Physical stamina for cleaning duties
Preferred skills
Japanese language fluency, Experience with Japanese hospitality standards, Proficiency in housekeeping management software
Technologies
Housekeeping management software, Microsoft Office (Word, Excel, Outlook)
Responsibilities
Supervise and coordinate daily housekeeping operations, Conduct thorough inspections of guest rooms, Monitor and coach Room Attendants and Housemen, Respond to guest requests and special instructions, Train staff on cleaning techniques and safety protocols, Maintain inventory levels of linens and supplies, Identify and resolve maintenance issues, Coordinate with Front Office and Engineering, Assist in staff scheduling, Analyze performance metrics to improve efficiency
Seniority
Mid-level Supervisor, hands-on leadership