Medical Information Client Manager / Team Lead
Core
Lead client success and oversee medical information operations for pharmaceutical clients, ensuring safe and effective product use through evidence-based responses to healthcare professionals and patients.
Role type
Senior IC Medical Information Team Lead / Client Manager
Builds
Medical information responses, adverse event reports, and client service delivery for pharmaceutical companies
Domain
Life Sciences / Pharmaceutical / Medical Communications
Deliverable
client delivery
Required skills
Client account management, team leadership and mentoring, medical literature evaluation, adverse event intake and reporting, medical writing, project management, multi-channel communication (phone/email/chat), regulatory knowledge (FDA post-marketing reporting)
Preferred skills
Advanced healthcare degree (PharmD+), 2-5 years pharmaceutical industry experience, therapeutic expertise in Oncology/Hematology/Immunology/Rare Disease/Neurology/Cardiology, drug information experience
Technologies
Medical Information databases, telephony systems, Microsoft Office, video conference platforms
Responsibilities
Oversee assigned clients and manage client success metrics (KPIs), mentor and train junior staff, triage and respond to medical inquiries from healthcare professionals, identify and report adverse events and product complaints, draft medical response documents (FAQs, SRDs, CRDs), coordinate product quality complaints with Quality Assurance and Regulatory Affairs
Seniority
Senior, hands-on IC with team leadership
