Product Success Technical Director
Core
Senior technical authority for resolving complex agentic AI escalations and providing architecture consulting to stabilize at-risk customer deployments.
Role type
Senior IC technical director (agentic AI adoption)
Builds
Reliable, governable agentic AI solutions for enterprise customers
Domain
Enterprise SaaS / Agentic AI
Deliverable
production ML models | product features
Required skills
Root-cause diagnosis of production agentic AI systems, resilient agentic architecture design (LLM integration, RAG, multi-agent orchestration, guardrails), executive communication during crises, codifying escalation playbooks, coaching technical teams, cross-functional influence without authority
Preferred skills
ServiceNow platform expertise (Now Assist, AI Agents, Virtual Agent, AI Control Tower), experience scaling technical SWAT functions, agentic governance and observability frameworks, multi-region delivery
Technologies
LLM, RAG, multi-agent orchestration, AI Control Tower, Now Assist, Virtual Agent
Responsibilities
Own and resolve highest-visibility agentic AI escalations, design and validate agentic solution architectures, serve as technical voice for customer executives, mentor engineers, convert escalation patterns into product roadmap input
Seniority
Senior, hands-on IC
