Service Transition Project Manager
Core
End-to-end delivery of service transition projects, technology deployments, and operational change initiatives from initiation through to operational handover.
Role type
Senior Service Transition Project Manager
Builds
New or changed services, technology deployments, and operational readiness strategies for clients and internal stakeholders.
Domain
IT Services / Managed Services / Technology Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project management (planning, scheduling, budgeting, risk, stakeholder engagement), Service Transition principles, Operational readiness, Third-party supplier management, Agile/Waterfall/hybrid methodologies, Problem-solving
Preferred skills
PRINCE2 Practitioner, PMP, APM PMQ, ITIL Foundation, Service Design/Introduction/CSI practices
Technologies
AWS, Microsoft, Oracle, Red Hat, OutSystems, Snowflake
Responsibilities
Lead delivery of transition initiatives ensuring objectives, timescales, and budgets are met; Define project scope, objectives, and success criteria; Develop project plans, RAID logs, and governance documentation; Manage risks, issues, and dependencies; Coordinate cross-functional teams and suppliers; Drive service introduction strategies and operational readiness; Manage Acceptance into Service (AIS) and Go-Live decisions; Act as primary point of contact for customers and stakeholders; Coordinate knowledge transfer and training; Produce support cost estimates.
Seniority
Senior, hands-on IC
