Senior Solution Architect, Professional Services
Core
Senior customer-facing role combining solution architecture, executive consulting, and Professional Services leadership to guide enterprise customers through technology adoption, process transformation, and organizational change.
Role type
Senior IC Solution Architect (Professional Services)
Builds
Scalable technical designs, implementation strategies, and architecture documentation for enterprise SaaS deployments.
Domain
Enterprise SaaS, IT Service Management (ITSM), Enterprise Service Management (ESM), Cloud, AI, and Automation.
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Solution architecture, ITSM/ESM expertise, enterprise engagement leadership, C-suite advisory, organizational change management, SaaS/cloud integrations, API design, automation, stakeholder alignment.
Preferred skills
ITIL certification, mentoring technical talent, developing consulting practices.
Technologies
SaaS, Cloud, APIs, Workflows, Automation, AI, Agentic capabilities.
Responsibilities
Advise C-suite executives on technology decisions; lead discovery and solution architecture engagements; guide customers through organizational change and process transformation; provide technical leadership during implementation; partner with Sales and Solution Engineering; create architecture diagrams and technical documentation; identify optimization and expansion opportunities; mentor architects and consultants.
Seniority
Senior, hands-on IC with leadership responsibilities
