Guest Relations Agent
Core
Sublime guest stays for VIPs and loyalty members through anticipatory, bespoke service and handling complex requests.
Role type
Guest Relations Agent (Luxury Hospitality)
Builds
Tailored guest experiences and personalized welcome gestures
Domain
Luxury hospitality / High-end hotel operations
Deliverable
client delivery
Required skills
Luxury hotel standards mastery, complex request resolution, PMS data entry, VIP dossier management, incident reporting
Preferred skills
Fluent English, French, and Arabic, impeccable presentation, written correspondence skills, high-end service passion, attention to detail, active listening
Technologies
PMS (Property Management Systems)
Responsibilities
Welcome guests with 5-star standards and execute personalized welcome gestures, collect daily client feedback and resolve complex situations, update client profiles and preferences in the PMS, report major incidents and satisfaction metrics to hierarchy
Seniority
Individual Contributor, entry to mid-level