Senior Technical Customer Success Manager - Veza
Core
Senior Technical Customer Success Manager responsible for end-to-end success of enterprise customers in Identity Access Management (IAM), driving executive alignment, platform adoption, and business value realization.
Role type
Senior Individual Contributor (Leadership-caliber IC)
Builds
Long-term customer value, renewal predictability, and executive trust within complex IAM environments
Domain
Cybersecurity, Identity Governance & Administration (IGA), Privileged Access Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
IAM customer management, executive stakeholder engagement, risk identification, renewal strategy, cross-functional orchestration, financial acumen, complex environment navigation
Preferred skills
IGA domain expertise, Cybersecurity background, Zero Trust program experience, compliance initiative knowledge (SOX, ISO, NIST, SOC 2)
Technologies
Access Graph, SaaS platforms, cloud applications, on-prem systems, custom applications
Responsibilities
Own health and trajectory of 10-20 strategic enterprise accounts; Engage with CIO/CISO/senior leadership; Build multi-year Success Plans; Drive renewal and expansion outcomes; Identify and mitigate account risks proactively; Orchestrate cross-functional teams for customer outcomes
Seniority
Senior, hands-on IC with leadership-caliber scope
