Retail Customer Service
Core
Manage daily operations and customer service standards in Ladbrokes & Coral betting shops, ensuring safe gambling practices and driving repeat custom.
Role type
Retail Customer Service Manager
Builds
Betting shop operations and customer relationships
Domain
Sports betting and gaming retail
Deliverable
client delivery
Required skills
Cash handling, customer service, problem-solving, target management, shift scheduling
Responsibilities
Deliver outstanding customer service, urge safer gambling, take bets on sports and events, process transactions, handle complaints, maintain shop standards, open/close shop
Seniority
Entry-level, individual contributor
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