Agent - Ocean Export
Core
Manage international export freight processes, prepare transportation documents, and handle client billing and data entry to ensure smooth logistics operations.
Role type
Senior IC logistics operations agent (export)
Builds
International export shipments and client billing records
Domain
Global logistics and supply chain
Deliverable
product features
Required skills
International export documentation, freight process management, client billing, data entry, customer service, process improvement, team workload allocation, CRM documentation, invoicing monitoring, policy compliance, team mentoring, productivity tool adoption
Preferred skills
Global logistics industry knowledge, relevant training background
Technologies
MS Excel, MS Word, workboard, invoice processing, expo
Responsibilities
Prepare documents for international transportation, ensure accurate client and vendor billing, interact with customers to arrange export shipments, monitor shipment reports, allocate team workloads, build customer relationships, assist with market competitive pricing, conduct retention calls and customer reviews, monitor invoicing and BNP reports, mentor team agents, promote productivity tools
Seniority
Senior, hands-on IC with team leadership responsibilities