Distribution Supervisor
Core
Supervises distribution workers, manages work orders and inventory records, and ensures customer service compliance for distribution accounts.
Role type
Distribution Supervisor (Operations & Customer Service)
Builds
Distribution accounts' work order fulfillment and inventory accuracy
Domain
Global Logistics / Supply Chain
Deliverable
product features
Required skills
Inventory management, Accounting, Team leadership, Customer relationship management, Budgeting, Process improvement, Conflict resolution, Data entry monitoring, CRM documentation
Preferred skills
Global Logistics industry knowledge, MS Excel proficiency, Coaching/mentoring, System implementation
Technologies
Workboard, Invoice processing systems, CRM, MS Excel, MS Word
Responsibilities
Allocate workloads to ensure smooth operations during peak activity; Monitor workboards to ensure internal KPIs are met; Build and maintain strong relationships with customers; Assist in retention calls and complete customer reviews in CRM; Monitor invoicing and BNP reports; Oversee compliance with Operational Process Standards; Audit new accounts and follow up on agent responsibilities; Coordinate new accounts and assign them to agents; Develop and recommend annual departmental operating budget; Interact with credit and collections personnel regarding payment problems; Perform and supervise department accounting functions (Accounts Payable, Accounts Receivable, Customer Invoicing, freight rating).