Staff Full-Stack Engineer, Experience Team
Core
Design and build engineering infrastructure for AI-powered, agentic content creation at scale, including automation pipelines, AI tooling, and LLM integrations to unify ServiceNow's knowledge platforms.
Role type
Staff Full-Stack Engineer (AI/ML Infrastructure)
Builds
Scalable automation pipelines, AI tooling, LLM integrations, and intelligent content engines for enterprise knowledge management.
Domain
Enterprise SaaS, AI/ML, Knowledge Management
Deliverable
production ML models | product features | infrastructure
Required skills
JavaScript, modern UI frameworks (Angular/React/Vue), AI workflows, LLM integrations, agentic tooling, object-oriented design, cloud operations, CI/CD pipelines, observability, project management, mentoring
Preferred skills
AI integration in work processes, infrastructure-as-code, content platforms (DITA), SaaS/enterprise tech background
Technologies
JavaScript, Angular, React, Vue, LLMs, Cloud platforms, CI/CD tools
Responsibilities
Build scalable and reusable code enforcing best practices, own code from design to delivery, design simple extensible software, contribute to new products and features, mentor colleagues
Seniority
Staff, hands-on IC with mentorship