Guest Service Associate - F&B Service
Core
Frontline F&B service associate responsible for guest satisfaction, order taking, table setup/clearance, and hygiene compliance in a hotel setting.
Role type
Guest Service Associate (F&B)
Builds
Guest dining experiences and operational F&B service
Domain
Hospitality / Food & Beverage
Deliverable
product features
Required skills
Guest complaint resolution, table setup and clearing, menu knowledge, HACCP hygiene compliance, POS system operation, multitasking, shift flexibility, physical stamina
Preferred skills
Previous F&B service experience, problem-solving, attention to detail, teamwork
Technologies
Point-of-sale (POS) systems
Responsibilities
Respond to customer queries and resolve issues, attend to guest complaints and requests, set up operating equipment and inspect linen/condiments, clear soiled tableware and reset tables, take guest orders and advise on menu options, report equipment malfunctions or emergencies, maintain cleanliness and safety per HACCP regulations
Seniority
Entry-level, hands-on IC