Team Lead, People Operations – Recruitment & Onboarding, AMS
Core
Lead a People Operations team in Costa Rica to deliver Recruitment and Onboarding services across the Americas, focusing on operational excellence, process simplification, and AI integration.
Role type
Senior People Operations Team Lead (Recruitment & Onboarding)
Builds
Recruitment and Onboarding operational services for the Americas region
Domain
HR Operations / Recruitment Operations / Americas
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, Recruitment Operations, Onboarding Operations, Process optimization, Service excellence, AI integration, Stakeholder management, Team development, Operational metrics, Change management
Preferred skills
Avature experience, Workday experience, M&A HR support, Generative AI implementation
Technologies
ServiceNow HRSD, Avature, Workday, AI tools
Responsibilities
Lead and develop a team of People Operations professionals; Ensure accurate, timely, compliant execution of Recruitment and Onboarding services; Manage operational performance including SLAs, case volumes, and backlog; Drive root-cause analysis for operational issues; Champion AI-first mindset and automation opportunities; Partner with Talent Acquisition and other People teams.
Seniority
Senior, hands-on IC with team leadership
