Sr Staff Software Engineer
Core
Design, build, and operate production-grade agentic AI systems embedded across ServiceNow's platform that reason over enterprise data and take action across workflows.
Role type
Sr Staff Software Engineer (Agentic AI Systems)
Builds
Multi-agent systems, orchestration, tool use, planning loops, memory, and failure recovery for Fortune 500 scale.
Domain
Enterprise IT Service Management (ITSM) + Agentic AI
Deliverable
production ML models | product features
Required skills
distributed systems, multi-agent orchestration, system architecture, database design, automation/CI/CD, full-stack development (JavaScript, TypeScript, Python), frontier AI SDKs (Anthropic, Google, OpenAI), RAG patterns, technical leadership, code reviews, mentoring
Preferred skills
vector stores, hybrid search, retrieval evaluation metrics, prompt engineering, structured outputs
Technologies
ServiceNow CMDB, Workflow Data Fabric, Knowledge Graph, Anthropic, Google, OpenAI
Responsibilities
Design end-to-end system and DB architecture; build multi-agent systems for production; integrate frontier models into Sense → Decide → Act → Govern architecture; ensure agents are grounded in accurate retrieval; own guardrails for observability and compliance; raise technical bar through architecture decisions and mentoring.
Seniority
Sr Staff, hands-on IC with leadership