Reporting Coordinator
Core
Coordinate reporting activities, produce and distribute reports, and provide first-line customer support for proficiency testing schemes.
Role type
Reporting Coordinator (Customer Support & Data Administration)
Builds
Accurate proficiency testing reports and supporting documentation for participants
Domain
Laboratory testing / Quality assurance / Proficiency testing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data entry and validation, Report production and distribution, Customer support (email/phone), Microsoft Office (Excel, Word, Outlook), Process monitoring, System configuration support, Continuous improvement identification
Preferred skills
Administration experience, Data processing experience, Regulated environment experience, Business system support experience
Responsibilities
Coordinate reporting activities for allocated proficiency testing schemes, Produce, check and distribute reports and supporting documentation, Provide first-line support to customers via email and telephone, Accurately enter, validate and maintain participant and scheme data, Assist with setup of new scheme years and reporting system configuration, Monitor reporting schedules to ensure deadlines are met, Identify opportunities to improve processes and increase efficiency
Seniority
Individual Contributor, operational level