Supervisor E-Commerce
Core
Manage and organize customer deliveries, ensure product availability, oversee route planning, and handle customer complaints for a wholesale e-commerce operation.
Role type
Operations Supervisor (E-Commerce/Delivery)
Builds
Customer delivery operations and order fulfillment for wholesale clients
Domain
Wholesale retail / Logistics
Deliverable
product features
Required skills
Route planning, inventory management, customer complaint resolution, team performance monitoring, KPI tracking, process improvement analysis, QA compliance, report preparation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage and organize customer deliveries ensuring accuracy in quantity and specifications; Ensure product availability and offer suitable substitutes through the Call Centre; Oversee route planning and ensure delivery documents are properly handed over to delivery staff; Handle customer complaints related to delivery issues promptly; Maintain adequate stock levels and monitor promotional items; Monitor team performance to identify gaps between expected and actual productivity; Ensure products are handled in accordance with QA quality standards and SOPs; Prepare daily/weekly reports on sales, deliveries, customer feedback, and stock status; Track KPIs such as order accuracy, delivery timeliness, and customer satisfaction; Analyze customer complaints and feedback to recommend process improvements.
Seniority
None stated